Operations Data Analyst
DescriptionRole Purpose:- The Operations Data Analyst will own the analysis and reporting of the data coming out of operational processes impacted by digital initiatives. They will own the underlying data, advise on transformational change, continuous improvement, and help oversee the provision of operational insights to help improve service delivery and the adoption of target state ways of working driven by the underlying data. - The role has a primary focus around Operational Digital Process – with specific focus on Submission Ingestion. - To achieve this the individual will; OIdentify innovation and continuous improvement ideas, prioritise and manage implementation for the EMEA Submission Desk and CE Online Team ManageroIntroduce and subsequently analyse process metrics, staffing models, process controls etc. and make suggestions to the EMEA Submission Desk and CE Online Team Manager for improvements oManage the userstories required for the build board, participate in grooming calls and user acceptance testing oMaximise potential of IT deliveries by acting as link between business and technologyoFormulate process and training documentation. oAnalyse trends with the help of available metrics and make suggestions to enhance the Machine Learning Model Key responsabilities:1. Business Data Analyst (70%)- Build appropriate data assets to support analysis. - Prototype solutions to explore business hypothesis in an agile and iterative way which supports a learn fast/fail fast methodology. - Communicate findings and results of these initiatives back to the key stakeholders- Visualise and share insight in readily consumable formats for a non-technical audience. - Maintain effective relationships with immediate team members, peers, and immediate customers. - Work with more senior team members to distil insights and findings into clear user stories that are relevant to the business. - Ensure Business area risk responsibilities are understood- Understand and apply the key risks and control framework in your business area- Act as link between business and technology, able to offer solutions to business issues - Provide regular progress reports to the relevant governance and steering groups- Analyse and document the relevant business processes identifying opportunities to streamline activities and reduce duplication of effort- Use a data led approach to analysis and identify and interpret trends or patterns in complex data sets to help define new process 2. Know-How & Standards (20%)- Coordinate the development and maintenance of standard operating procedures and guides to drive adoption of best practice ways of working across the team. - Coordinate the development of new user stories in the sprint backlog - Map digital processes according to the defined rules and standards- Ensure process documents and data mapping tables remain applicable and are kept up to date in the central shared repository3. Continuous Improvement & Projects (10%)- Provide suggestions for further future improvements and take part in any discovery and solution design sessions as and when required- Drive continuous improvement through further initiatives but also Lean thinking and culture. Encourage a culture of investigation, process thinking and the pursuit of new ideas / better ways of working. QualificationsRequirements:Essentials:- Effective verbal and written communications in English- Educated to degree standard or to work experience equivalent. - Experience in working on Process Improvement/Big Data Management within Financial Services (ideally insurance) - Demonstrated success in dealing with ambiguity, proven ability to communicate at all levels, including senior executive level, outstanding facilitation, problem resolution, cross-group collaboration and organizational agility skills and the ability to work collaboratively across teams within an Agile environment- Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy- A proven ability to manipulate large datasets- Some understanding of analytics tools, such as R and Python- Good level of understanding of data visualisation techniques and tools, such as Tableau, Power BI and R-Shiny- Experience of applying analytics and data visualisation techniques to solve real-world business problems- Excellent communication, influencing, and presentation skills with the ability to present effectively to people from various backgrounds and experiences- Proficient in the use of MS Excel, Word and PowerPoint- Exceptional organization skills- A team player with a strong desire to achieve excellenceDesirable:- Good level of Spanish- Knowledge / experience of the insurance lifecycle from sales and underwriting, fulfilment and back end processing, to finance and claims. - Demonstrate flexible and innovative ways of working - Exceptional presentation skills- Experience in the delivery of business process change initiatives and will ideally hold or be working towards a recognised Lean / Six Sigma - Degree level qualification in subject area with significant mathematical or computer science content- Experience working within a Financial Services environmentA successful candidate must be able to demonstrate:- Excellent communication skills – written and verbal to internal and external stakeholders. - Ability to decompose complex issues related to data and processes, find solutions, and summarise in plain English. - Willing to roll his/her sleeves up to get things done. - Customer centric attitude and focus. - Resilience - ability to adapt to/cope with change. - Ability to multi-task in a fast-paced environment. - High level of attention to detail and accuracy. - Excellent organisational skills. - Effective teamwork within a diverse work environment. - Ability to manage team workload, morale, staffing issues where appropriate. - Strong work ethic. What we offer in return:12 months of contract29 days of vacation a year2 days working from home option + additional flexible daysWorking from home allowanceEntry time flexibilityLife and accident insuranceMeal allowancePension planFlexible compensation schemeGympassEmployee assistance programComprehensive Learning & Development offerJob Field: Risk Management and AnalyticsJob Type: StandardSchedule: Full-timeEmployee Status: Fixed Term Contractor (FTC)
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