Fashion Customer Service Representative - Japanese (Remote from Spain)
Remote Barcelona, Catalonia, Spain DS CS Full time Japanese
Description
Teleperformance Spain is looking for Customer Service Representatives, eager to work for a leading Fashion Brand headquartered in Barcelona.
Responsibilities
- Receive incoming telephone calls from new and existing customers
- Manage customers' orders, changes and returns of products and / or services according to ensure timely and accurate product and service delivery
- Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales
Requirements
Key Competencies
- Data accuracy
- Attention to detail
- Ability to gain immediate credibility and trust
- Exceptional communication skills
- PC and system literate
Candidate Profile
- Confident and enthusiastic.
- Ability to work well as part of a team as well as independently
- Native level of Japanese
- Fluency in English or Spanish
- First class written, verbal and interpersonal skills
- Numerate and articulate
- Well organised, reliable and thorough
- Work permit required
Benefits
What we offer
- 38. 5 hours / week and night-shift schedule : from 1 : 00 to 9 : 00, from Monday to Friday
- Salary : 18. 071, 30€ gross / year + night-shift bonus
- Remote work from Spain
- Individual career paths to grow within the project
- We are one of the world's largest provider of contact center services
- Engage in an excellent work environment and team building activities.
- Dynamic and international environment
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