Technical Operations Lead
Electrical/Electronic Engineering (Engineering)
Himex Corporation is an established company in the Philippine medical industry, specializing in the distribution of imaging equipment for hospitals, including MRI, CT-Scan, X-ray, and Ultrasound machines. With a dedicated team of service engineers, we provide comprehensive after-sales support to our 1, 000+ system install base, ensuring optimal performance and customer satisfaction.
Position Overview:
We are seeking a highly skilled and motivated Technical Operations Lead to join our team. The Technical Operations Lead will play a critical role in coordinating the dispatch of service engineers, managing parts inventory, and liaising with clients to ensure timely and effective resolution of technical issues. The ideal candidate will have a strong technical background, excellent leadership skills, and a proven ability to excel in a fast-paced environment.
Responsibilities and expectations:
- Coordinate the dispatch of service engineers to client sites for installation, maintenance, and repair of imaging equipment.
- Manage parts inventory, including ordering, receiving, and tracking parts to ensure adequate stock levels and timely delivery.
- Serve as the primary point of contact for clients, addressing inquiries, scheduling service calls, and providing updates on service requests.
- Collaborate with the technical team to prioritize and allocate resources effectively, ensuring efficient response to client needs.
- Conduct regular inspections and audits of equipment to identify potential issues and ensure compliance with quality standards.
- Provide technical guidance and support to service engineers, troubleshooting complex problems and facilitating training as needed.
- Develop and implement policies, procedures, and best practices to optimize service delivery and enhance customer satisfaction.
- Monitor key performance metrics, such as response times, resolution rates, and customer feedback, and implement strategies for continuous improvement.
- Act as a liaison between clients and internal stakeholders, communicating feedback and requirements to inform product development and service enhancements.
- Maintain up-to-date knowledge of industry trends, technological advancements, and regulatory requirements related to imaging equipment and healthcare services.
- Can proactively monitor technical sales opportunities and convince customers for the renewal of service contracts.
- Must be willing to travel to client sites to address immediate technical concerns and provide on-site support as needed.
Qualifications:
- Bachelor's degree in Engineering preferably with license.
- Proven experience in a technical leadership role, preferably in the healthcare or medical device industry.
- Strong understanding of imaging equipment, including MRI, CT-Scan, X-ray, and Ultrasound machines.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders.
- Solid organizational and problem-solving abilities, with a keen attention to detail and accuracy.
- Ability to thrive in a fast-paced, deadline-driven environment, managing multiple priorities simultaneously.
- Proficiency in MS Office Suite and experience with inventory management software preferred.
- Certification in relevant technical areas (e. g. , ECE, RRT) is a plus.
- Lucrative bonus and commission scheme for technical sales achievements.
- Hotel/travel allowances for business travel.
- Title pay, health insurance, retirement pay, compensation adjustments, car plan upon tenured employment.
- Vacation/sick leaves.
How many years' experience do you have as an Operations Lead?
Are you willing to undergo a pre-employment background check?
High Integrated Medical Engineering Exponent
HIMEX was institutionalized to answer the need of the community for quality-assured innovations and technological expertise in the field of medical instrumentation. In response to these needs, Himex provides the products to meet your requirements, customized sales support backed-up by reliable technical service and individualized applications training.
High Integrated Medical Engineering Exponent
HIMEX was institutionalized to answer the need of the community for quality-assured innovations and technological expertise in the field of medical instrumentation. In response to these needs, Himex provides the products to meet your requirements, customized sales support backed-up by reliable technical service and individualized applications training.
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