Sportsbook Commercial Manager - Spain Ceuta

Sportsbook Commercial Manager - Spain
Ceuta
Ceuta, Ceuta, España

Reports To : Head of Product & Commercial Operations - Spain

Department : Commercial Spain (Business Unit)

Location : Ceuta

Accountabilities :

• Daily monitoring of the Sportsbook P&L in Spain, identifying gaps and setting action plans where needed to improve performance on the Sportsbook offering
• Collaborate with Product teams on the implementation of new features for the Spanish market
• Oversee NPS and Product performance on the Spanish Sportsbook product to ensure best customer experience for our customers
• Submit recommendations to Business based on deep understanding of the Spanish Sportsbook landscape, monitoring changes and trends in market and identifying needs for our Sportsbook customers
• Be the main point of contact for all Sportsbook-related processes implementation in the Spanish market
• Collaborate with Commercial & Compliance teams to ensure that Product offering in Spain is compliant and aligned with the latest regulatory guidelines and legislation
• Proactively participate in CX squads, bringing recommendations on quick-wins and ways to improve Sportsbook customer experience
• Other ad-hoc tasks and responsibilities

Key Performance Indicators :

Business Targets (Sports Actives, Sports Spend per Head, Sports Turnover, Sports Net Revenue, Sports Margin, Sports ARPU, etc)

Main Relationships :

• Internal : Head of Commercial and Product Operations, Head of Customer Engagement, Trading, Client Management, CPTO

Knowledge Skills & Experience :

Must have / Essential Skills :

• Minimum 3 years’ experience in Product Marketing / Project management / Sales (iGaming experience preferred)
• Deep understanding of the Sportsbook business drivers
• Analytical skills and ability to manage and extract conclusions from large data sets to submit business recommendations
• Ability to translate player needs into business requirements and action plans
• Based in Ceuta or willing to relocate
• Good interpersonal skills to be able to communicate effectively and build collaboration streams with the different multi-geographic teams
• Strong written and verbal communication skills, with ability to influence decisions
• Intermediate level, with proved ability to develop cross-functional relationships effectively and quickly that turn into results
• Solution oriented, pro-active, assertive, agile approach
• Native Spanish and fluent English required (also written)
• Knowledge of the iGaming industry preferred

40+ hours per week including weekends if and when required by the business