Senior Salesforce Support Analyst
- Manage global Salesforce.com business applicationacross Sales, Marketing, Finance, Services, and other organizations by resolving production support tickets, treating logged issues, managing users, and coordinating escalations as necessary.
- Perform Salesforce.com support across all processesrelated to the deployment of Salesforce Lead, Opportunity, Quote, Contract and Subscription, Renewals and Sales Orders.
- Create and manage all aspects of users’ security; profiles, roles, permissions, and sharing rules.
- Experience with SOX compliance.
- Experience writing and maintaining standard helpdesk procedures and documentation.
- Assist users in creating self-service reports.
- Perform tasks as needed to monitor corporate adherence to standard processes and compliance with corporate policies.
- Provide quality assurance testing of business enhancements and reports on as needed basis.
- Configure Salesforce maintenance request.
- Prepare and execute data migrations.
- Document knowledge base articles and system process flows.
- Mentor and lead junior level admins.
- Learn and support other applications as needed (Varicent, DocuSign, NetSuite and Zendesk, to name a few)
- Occasional after-hours support may be required due to high volumes of tickets. This may include after hours during Month, Quarter and Year end.
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