Senior Implementation Associate (Work On Site) Night-Shift
Senior Implementation Associate (Work On Site) Night-Shift Recruitment - Agency (Human Resources & Recruitment) The Implementation Associate performs administrative functions in support of new onboarding or transitioning clients. They will ensure their role in the implementation projects are executed accordingly for all accounts assigned to them. Required Skills and Qualifications Respond to all customer inquiries within 24 hoursFollow up with all assigned clients until completion of the New Plan Setup applicationComplete the planning, auditing and migration of data for all assigned clients by scheduled task due dateLead all assigned clients through the application and introduction of a Navia benefits plan Instruct all assigned clients on the regulatory and operational nature of their benefits Audit the technical setup of customer information in Navia applications prior to the clients go-live dateEnsure all related emails are sent to the client in a timely mannerEnsure all related emails are saved in the appropriate locationEnsure all related documents and files are received from the client and follow up weekly until received prior to the go-live dateEnsure all tracking is up to date in SalesForce on a daily basisRespond to all client inquiries within 24 hours of receiptEnsure all debit cards are functioning as planned immediately after the go-live dateEnsure all participant communications have been sent to participants prior to the go-live dateHost client facing webinars for benefit specific employer portal walkthroughsAssist Implementation Specialists with employer inquiriesAssist Implementation Specialists with employer reach outsAssist with Implementation Tasks within SalesforceRequirementsStrong verbal and written communication skills. High Attention to detail. Basic knowledge of Microsoft Word, Outlook, Excel and Adobe. Strong planning and organizational skills. Ability to work independently and within a group. Ability to work additional hours as needed. Your application will include the following questions: What's your expected monthly basic salary? How many years' experience do you have as an Implementation Associate? Which of the following Microsoft Office products are you experienced with? How would you rate your English language skills? Have you worked in a role which requires a sound understanding of the software development lifecycle? Report this job advert Don’t provide your bank or credit card details when applying for jobs. Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr
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