HP Store Europe - Country Operations Manager
HP Store Europe - Country Operations Manager HP Shopping EMEA is the direct motion to serve end users and SMB via web or Tele-sales. This is a fast-growing business, deployed in 10 countries in EMEA. The fulfilment model is managed through owned inventory. In order to optimize availability, which is the key trigger for next day delivery SLA, a full business planning team is managing end to end processes to ensure max availability on “must-have” products, prevent any stock disruption and ensure that products appear in the storefront at the appropriate time with the correct quantities. This involves working closely with cross functional teams to accurately forecast trends, plan stock levels and monitor performance. Main responsibilities include but are not limited to:SME roleNew replenishment and forecasting tool to be implementedSecure usage and change managementDevelop SKU level plan capability in JarvisDrive tool testingShare best practices with the teamReplenishment and Order Management ActivitiesConvert country financial forecast into material requirement and sustain replenishment in alignment to sell out trend, run weekly refresh and build mitigation pointDevelop replenishment tool based on which the planner sends an order proposal to the countryEnsure control mechanisms for inventory and aged targets. Advice countries on how to remain within those targetsEnsure production orders are placed as per requirements and with the right priority with Supply ChainIntake plan and backlog ManagementManage inventory replenishment for customer orders that cannot be fulfilled (back to back)Drives the development and improvement of new or existing operational tools and reports. Product Availability ManagementFocus on maximizing the availability of top-selling productsControl consistency between Store front availability status, SAP feeds and HP Supply chain order statusDrive the development and improvement of the Buy-button strategy by monitoring ETA accuracy, perform root cause analysis and maintain an appropriate processGeneral SupportMonitor KPI’s for a country portfolioServe as single point of contact for Sales and Call Center teams for replenishment ordersContribute to NPS (Net Promotor Score) improvement by maximizing product availabilitySecure broker/ retail deals together with telesales team. Coordinate with the warehouse and the customer regarding delivery requirementsQualificationsUniversity Degree (Bachelor or Master)Aptitude and readiness for learning and understanding new technologies. Strong Microsoft Excel expertise (SQL is a plus)Goal oriented, self-motivated individualAnalytical and detail-orientedStrong organizational skillsTeam player with an ability to work collaboratively with cross-functional teamsExcellent interpersonal and communication skills. Advanced English. Any other European language is a plus. Preferred SkillsStrong data minded and Business Analysis skillsSolid understanding of forecasting & planning – associated tools, methods, processes, data collection & analysis requirementsProblem solving abilities and Project Management Technics (Lean Six Sigma, Agile, PMI)#J-18808-Ljbffr
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