Dutch speaking Call Centre Team Manager
We are very excited to announce an exciting new role for our client in Spain. If you are an experienced cal centre team manager and fluentin DUTCH then we are looking for you! This position will be for our client – a global outsourcing partner - and is based in their offices in the beautiful sea-side city of Barcelona. If you like the sun, sea, culture and good food then this coastal city has lots to offer you!
The role
As a Team Manager for a digital marketing account management/sales project, you will manage a team of around 15 call centre agents. Your task is to create a stimulating work environment to continually increase the improvement and results of your team. You will work closely with your team to improve individual and department KPI performance. It will be your responsibility to analyse performances and make sure your team has the tools and knowledge they need to deliver their targets. Designing and delivering individual and group training/coaching sessions will be part of your role.
Requirements
We are looking for candidates who have:
- Excellent communication skills both verbally and written in Dutch and English
- Previous experience in managing a call centre team
- Previous sales experience
- Ability to motivate and coach team members
- Target driven
- Good analytical skills
About Company
Talingual is a specialist multilingual recruitment agency. We find language talent for our clients across Europe, the Middle East, Africa and Asia. We work closely with our candidates to ensure they are well informed and prepared to transition into their new roles.
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