Account Manager Spanish Market Barcelona, Catalonia

Account Manager Spanish Market
Barcelona
Barcelona, Cataluña, España

We are looking for an Account Manager for the Spanish Market to join our Customer Experience team to act as the first point of contact with existing customers, answer their queries and increase client satisfaction. You will be in charge of onboarding and retaining a specific portfolio of clients creating long-term relationships with them, understanding their processes and problems, and detecting product improvements and upsell opportunities. What will you be doing:

• Onboard our new Spanish customers by assisting them via video call and e-mail until Factorial is fully implemented in their organization.
• Build strong client relationships and understand their requirements through regular video calls in order to create engagement and provide them with product updates.
• Provide after-sales support to retain customers.
• Identify upsell opportunities and generate a minimum of revenue from each client.
• Ensure prompt and accurate answers to clients’ queries.
• Recognize and proactively report trends, and potential weaknesses and help find the best solution to improve customers’ journeys and our product.