Thermal Customer Engineer
Job Description At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide. We are now looking for a Thermal Customer Engineer to join our team in Madrid, Spain! The role statements of this position are: • To assure installation, service and repair of Company products at customer premises, maintaining relations with customer, salesman, distributors and other within his/her area. • Responsible for the assigned spares VAN stock. • To assure the execution of all the controls prescribed by I. T. C. Regulation for legal commerce of products (also HQ/SW), services, systems and technologies Vertiv in total or composed by parts produced in USA. ITC Regulation Grading: "Overview". Your main responsibilities as a Thermal Customer Engineer will be: • Respond, in a professional manner, to all assigned service calls while on duty. • Read, understand, and comply with all procedures outlined in the Field Procedure Manual. • Perform all work in a safe manner, and in accordance with established company safety policy and local regulations. • Keep dispatching center informed of your schedule and the status of all open jobs. • Ensure spare parts are properly accounted for using established parts procedures. • Submit periodically paperwork in a timely, accurate and complete manner and, in case of Wireless Field Service, debrief the performed job at the Customer’s premises. • Maintain the accuracy of the customer and installed base database by reporting errors. • Report and promote sales or service leads to the proper department. • Actively seek for tech. leads and service business opportunities. • Being a reference point for key customers in case of emergency and troubleshooting. • Work closely with department supervisor to assist with day to day operational duties. • Ensure availability to work during week-end and night in compliance with local labor laws. • Follow and respect, in all its technical interventions, the environmental guidelines established by Vertiv Spain, and those that are specific to the client's facilities where the intervention is carried out. In order to be successful in this role, you will need to have: School Background - Air Conditioning or Electrical engineering high school diploma. Language skills: native in the local language and good English skills. 4 years of experience in technical service area working in a service or test environment of Air conditioning equipment. Computer Literate. To be well organized and able to work under pressure. Very Flexible Work-Hours. If YOU are the person we are looking for, feel free to apply and let's start drafting your future career in a healthy and growing environment!
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