Technical Support Business Analyst, Madrid Madrid

Technical Support Business Analyst, Madrid
Madrid
Madrid, Madrid, ES

Technical Support Business Analyst

Perfil buscado (Hombre/Mujer)

The Tech Support Business Analyst will provide hands-on development and configuration skills with the Sofico Miles system or similar ones such as Renthub, B1 rental, Goom Rent, Webcar rent, GS base, FleetMaster, Geotab, etc, etc. Support to Multiple European Countries

o Triage incidents and defects

o Solve Incidents and fix Defects

o System Changes - Small to Medium, consulting on Large Become a EU expert for configuration and functional capabilities of Sofico Miles or similar software (Renthub, B1 rental, Goom Rent, Webcar rent, GS base, FleetMaster, Geotab, etc), including: formula writing scheduling workflow functional configuration log interpretation user administration data query, extraction and upload reporting. Provide 2nd level application support for functional and technical questions. Seek to ensure and maintain system standardisation across all countries Engage with IT vendor to prioritise and follow up incidents and change requests through to timely resolution. Continuously improve upon the business experience and identify solutions to improve efficiencies Multinational Automotive Sector Technical Analyst SW related with Fleet Management

The Technical Support Business Analyst should have the following skills: Excellent influencing skills coupled with ability to manage internal and external relationships and stakeholders Strong understanding Integration technologies Technical skills in areas such as

o SQL / database o Reporting Can write and review detailed technical solution designs Excellent understanding of Integration best practices Very strong problem solving and root cause analysis skills Demonstrate strong ownership of task at hand and ability to see it through from issue to identification to resolution. Demonstrated ability to work in an agile, fast-paced environment Ability to work independently, with minimal direction Must be Fluent in English

Desirable: First hand experience in application management would be considered as an asset. Fleet Management System experience - Miles (Sofico) or similar ones: Renthub, B1 rental, Goom Rent, Webcar rent, GS base, FleetMaster, Geotab, etc, etc. Fleet or financial services industry experience Postfix (RPN) stack-oriented language skills Jasper reports Knowledge of French , Italian, German, Spanish is a significant advantage

Multinational Company (Automotive Sector)

Interesting professional opportunity

SQL,