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To provide engineering support for Emerson products and services including maintenance services, diagnostics, installation and commissioning, start-up, problem resolution at designated customer site as resident engineer/technician.
Perform as a focal point for customer technical support including service contracts, projects, and technical solutions. Advise customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
Responsible for coordination of Emerson personnel and service activities to ensure the delivery of the results expected by the customer.
Roles and Responsibilities:
Perform advanced maintenance tasks in accordance with customer requirements
Provide recommendations to the customer on product or solutions, enhancements, and system health checks
Perform and lead service projects and take ownership for customer co-ordination.
Provide resolution to complex technical issues and resolve Customer disruptive events, where appropriate consulting with Emerson Global Support.
Provide technical expertise for products and services to support customers and Emerson teams.
Mentor Service Technicians in the local team
Lead a team of service technicians as required
Provide on-site on the job customer instruction in the application, maintenance and operation of Emerson Process Management products
Participate into technical support on-call rotation (24x7)
Qualifications and Experience:
Associate level certification for all services the individual is performing at site and a Professional level certificate in at least one field of expertise.
5-6 years’ of knowledge and experience of process automation based on programmable logic controllers (PLC´s) + SCADA Solutions in process industries (i. e. Siemens, Rockwell, GE Fanuc…)
1-2 years’ of knowledge and experience of process automation based on Distributed Control Systems (DCS) preferably with Emerson DeltaV.
An understanding of Control & Instrumentation theory including control loop configuration
Good verbal and written communication skills
This role is focused on products and services at industrial process plants. Travel and work to customer sites is required.
This role is focused on products and services at industrial process plants. Travel and work in customer sites is required.
Engineering degree in Electronics and Automation OR
Regulation and Automatic control Technologist OR
Other related Technical Degree with sound experience in process automation
Fluent in English is an advantage.
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This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values (https://www.emerson.com/en-us/perspectives/culture-and-values) and about Diversity, Equity & Inclusion at Emerson (https://www.emerson.com/en-us/careers/diversity-and-inclusion).
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Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.
Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.
Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.
We help customers in the world’s most essential industries solve the biggest challenges of modern life.
Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.
Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.
Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master’s degree, you’ll find opportunities with us. Join our team and start your journey today!
No calls or agencies please.
Requisition ID: 22014346
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Cartagena, Región de Murcia, España
|Puesto de trabajo:||Service Engineer|
|Sueldo ofrecido:||30.000 - 50.000|
|Añadido el:||14. 5. 2022
Puesto de trabajo activo
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