Service Delivery Manager / Project Manager (German Speaking)

Service Delivery Manager / Project Manager (German Speaking)
Barcelona

Service Delivery Manager / Project Manager (German Speaking)

Job ID: 16916

Location: Barcelona, Spain, Hybrid

Contract: Permanent, full-time

Devicenow offers Device as a Service for workplace IT hardware on a global scale. We revolutionize the Device as a Service industry – the only thing missing is you!
At devicenow, we believe that people create the essence of a company, shaping its culture with every interaction, idea, and shared experience. We are searching for talented individuals who can bring a blend of passion and expertise to our team and help us shape the future of devicenow.
Join us to become a part of an ambitious team of change-makers and build a fulfilling career with us.

As a Service Delivery Manager/Project Manager, you will serve as the primary operational contact for customers, overseeing service delivery processes to ensure efficiency and cost-effectiveness.

• Serve as the operational focal point for all project-related issues, acting as the primary contact for customers.
• Monitor and evaluate service delivery processes and outcomes to ensure efficient and cost-effective service delivery.
• Identify, recognize, and optimize processes/services, initiating necessary steps for improvement.
• Manage customer expectations throughout project transitions and ensure a seamless transition into Business As Usual (BAU) operations.
• Collaborate with internal teams to address operational challenges and enhance service delivery.
• Prepare regular reports on service performance metrics and customer feedback.
• Provide guidance and support to customers throughout their engagement with the service.

• Excellent German and English verbal and written communication skills.
• Proficiency in managing projects, including planning, execution, and monitoring, with a focus on meeting deadlines and delivering quality results.
• Proactive approach to identifying operational issues and developing solutions to ensure smooth service delivery and customer satisfaction.
• Ability to understand and address customer needs, fostering strong relationships and ensuring high-quality service delivery.
• Spanish would be a strong plus.

• Be part of a rapidly expanding industry and take advantage of unique career opportunities.
• Investment in your growth and skill acquisition through comprehensive onboarding, training, and career advancement opportunities.
• Flexible hybrid working model – work from home or office, visit our offices around the world.
• Enjoy a competitive salary package.
• Supplementary health insurance.
• Access to EdenRed benefits.
• Office in a central downtown location.
• Top-of-the-line IT equipment, including Apple Business Phones and curved monitors.
• Regular team and company social events.