Operation & Solution

Operation & Solution
Madrid

1. Market and Competitive Intelligence Analysis

• Continuously monitor and analyze the platform logistics policies, algorithm preferences, and seller pain points of mainstream Spanish e-commerce platforms (such as Temu, TikTok, Amazon ES, AliExpress, Wallapop, El Corte Inglés, Miravia, etc. ), transforming insights into strategic intelligence.
• Establish a dynamic monitoring system for competitors (such as Correos, SEUR, DHL, Amazon Logistics, etc. ), conducting in-depth analysis of their services, pricing, and product strengths and weaknesses to provide a decision-making basis for our market positioning and differentiation strategy.

• Directly engage with various e-commerce customers (ranging from SMEs to large key accounts), analyze their business models (cross-border, local warehousing, D2C, live stream e-commerce, etc. ), and design end-to-end customized logistics solutions.
• Act as a logistics consultant for clients, designing data-driven, tailored logistics solutions focused on optimizing their fulfillment efficiency, user experience, and total cost.

• Perform deep-dive analysis on customer shipping data, logistics KPIs (e. g. , on-time delivery rate, tracking completeness rate), and customer feedback to accurately identify operational bottlenecks and service gaps.
• Translate analytical findings into concrete product requirements and optimization suggestions, collaborating with operations, technical, and product teams to drive continuous improvement in service standards, cost structures, and system functionality.

• Lead the entire onboarding process for key customers, including requirements analysis, solution formulation, quotation, testing, and official launch.
• Lead and manage API integration projects between various customer e-commerce business systems (e. g. , ERP, WMS, Shopify, WooCommerce, Eccang, etc. ) and our logistics systems, ensuring seamless integration and smooth data flow.

• Transform market insights, competitor dynamics, and best practices into internal training materials to empower the sales and account management teams, enhancing overall solutioning capabilities.

• Experience : 3-5 years of work experience in the logistics, express delivery, or e-commerce industry, with a background in e-commerce logistics solutions, customer success, or strategic sales.
• Deep understanding of the Spanish e-commerce ecosystem, familiar with the operations and logistics requirements of at least two mainstream e-commerce platforms.
• Understanding of the local express delivery market competitive landscape, with basic knowledge of the services and pricing of main competitors.
• Professional Skills : Excellent proposal writing, data analysis (Excel / Sheets), and presentation skills. Basic conceptual knowledge of APIs and system integration.
• Languages : Fluent Spanish and English. Chinese is a plus.