German-Speaking Technical Customer Support for AR/VR Hardware in Lisbon
? German-Speaking Technical Customer Support for AR/VR Hardware in Lisbon ?
About the Company
Join a leading global provider of customer experience management. This company operates numerous projects for some of the world's largest and most renowned brands, offering innovative and cutting-edge solutions to improve customer satisfaction and loyalty. The team in Lisbon is known for its vibrant and dynamic work environment, where you can grow and develop your career in the tech industry.
Your Profile
Language Skills: Native or fluent in German; good command of English (both spoken and written)
Technical Skills: Basic troubleshooting experience, understanding of technical concepts, and familiarity with AR/VR hardware such as tablets and VR headsets
Customer Service: Strong communication and problem-solving skills, ability to handle technical inquiries professionally via phone, email, and live chat
Flexibility: Availability to work in shifts, including weekends, and adapt to different schedules
Team Player: Ability to work collaboratively in a diverse team environment
Your Responsibilities
Technical Support: Provide technical assistance for AR/VR hardware, including basic troubleshooting and simple repairs
Customer Interaction: Handle inbound and outbound customer contacts efficiently through various channels (phone, email, chat)
Problem Resolution: Diagnose issues using diagnostic software, provide workarounds, and offer alternative solutions to ensure customer satisfaction
Product Knowledge: Stay updated with the latest product information and technological advancements to provide accurate support
Benefits
Competitive Salary: Attractive remuneration package with performance-based bonuses
Training: Comprehensive training program to equip you with the necessary skills and knowledge
Career Growth: Opportunities for career advancement within the company
Relocation Support: Assistance with relocation and accommodation in Lisbon, including flight reimbursement and airport pickup
Additional Perks: Private health insurance, free annual flight to your home country, Portuguese language courses, and participation in various social and leisure activities
Become part of a forward-thinking team in Lisbon and help customers navigate the exciting world of AR/VR technology. Apply now and take the next step in your career!
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