French speaking Customer Experience Specialist in Valencia
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French speaking Customer Experience Specialist in Valencia
We are looking for motivated and enthusiastic Customer Experience Specialists who are French-native to power a European fast-growing scale-up within E-commerce. You can work from our office in Valencia (Spain), or have the opportunity to work remotely. As a part of the team, your purpose is plain and simple:WOW your customer.
You are a star in troubleshooting and work with a solution-oriented mindset. With your outstanding communication skills, enthusiastic attitude, and empathetic mentality, you are the right person to solve the customer’s problems and serve their needs. You know how to guide and control a conversation and look for a suitable solution with the customer.
In collaboration with your teammates, you work towards that one goal: To provide the best possible customer experience to customers and give them the WOW feeling!
Requirements
How you’ll WOW:You are the first point of contact for the customer, and via phone, email, WhatsApp, and chat, you will create value and solve issues
By being an authentic representative of the client and serving its community of customers with the WOW-factor
Helping customers with their questions and finding a suitable solution
You are creative and use your personal and company knowledge to help customers in the best way possible
You are super customer friendly and can excite the customers and ensure loyalty and retention
Who are you? A communicative professional with a positive mindset for driving customer satisfaction and loyalty
You have a Bachelor’s degree or university degree
You can speak native French and a sufficient English level (B2-C1) to communicate in our international team environment
You are a good listener, and you have an opportunity-focused mindset
You have a European nationality or work visa for SpainYou are eager and ready for the challenge of your lifetime
Offer
The WOW Experience:The adventure of your lifetime in sunny Valencia, SpainThe chance to make an impact for our brands and company
An incredible, international community of like-minded young professionals
The opportunity to grow into other roles and to continuously develop yourself both professionally and personally
The chance to fully embrace the Spanish culture through Spanish classes or trying delicious Valencian paella
Support with moving to a new country and familiarizing yourself with the Spanish administration
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