Dutch-speaking customer support representative - Barcelona Barcelona

Dutch-speaking customer support representative - Barcelona
Barcelona
Barcelona , ES

About the Company

Join a leading innovator in the automotive sector, dedicated to delivering cutting-edge electric vehicles and exceptional customer service. Our dynamic team in Barcelona is committed to excellence and passionate about shaping the future of mobility.

? Your Profile

Languages: Fluent in Dutch and English at a native level.

Experience: 1+ year working in customer service, with a preference for automotive industry experience. Experience with electric vehicles is highly desirable.

Technical Skills: Proficiency in Windows/MS Office and internet configuration.

Attributes: Strong customer care skills, ability to listen and understand customer needs, and a positive disposition for working in a customer service environment.

Commitment: Minimum of 6 months required for this role.

? Your Responsibilities

Handle incoming customer contacts via telephone, email, and chat, addressing users’ demands effectively.

Log call details into call management systems and provide timely responses and resolutions within SLA.

Maintain comprehensive knowledge of services and products specific to customers.

Escalate potential service issues to the Mentor when necessary.

Adhere to all project processes and procedures.

Ensure SLA compliance.

Provide coverage for absent team members as needed.

Liaise with Supervisors/Mentors on specific projects.

Fulfill administrative duties including holiday, sickness, and overtime management.

Participate in regular team meetings.

Undertake additional tasks as required to maintain service performance, quality, and customer satisfaction.

? Benefits

Competitive Salary: €20, 221 per year.

Language Benefits: Additional €1, 478. 28 for language skills.

Performance Bonus: Up to €2, 000.

Contract Type: Permanent, full-time position.

Shift Details: Rotational shift from 08:00 to 18:00.

Join our team and be part of a company that values diversity and strives for innovation. Your contribution will help us provide top-notch service to our customers and drive the future of electric mobility. Apply now and embark on an exciting career journey with us in Barcelona!