Customer Support Representative German Market Hospitalet de Llobregat

Customer Support Representative German Market
Barcelona
Hospitalet de Llobregat, Catalonia, ES

Customer Support Representative German Market

Would you like to be a part of a company that is involved in making the world evolve towards energy management in a more efficient, safe, and sustainable way? Do you think it's time to take on a challenge in a company with a presence in more than 175 different countries? Is your professional career focused on the Customer Service Department, and do you have a native level of German and an advanced level of English? Do you see yourself working in a work environment where cooperation between colleagues predominates, teamwork is essential, and multiculturalism is a way of enrichment? If you are interested in the offer and want to know more, do not hesitate to apply!

What tasks will you perform?

1. Daily qualification of leads acquired by conducting desk research using multiple internal and external sources and proactive telemarketing activities.
2. LiveChat management.
3. Routing of leads and technical inquiries to responsible functions and/or partners.
4. Providing marketing materials and product documentation to leads upon request.
5. Ensuring timely management of leads by sales colleagues and channel partners through proactive reminders and proper follow-up cadence.
6. Providing regular feedback on lead quality to campaign managers, marketing communication people, and sales teams.
7. Tracking lead management results and reporting to the business.

What are we looking for?

1. Training in marketing/communication/business/technical.
2. Previous experience in the field is a plus.
3. Native speaker of German.
4. Strong communication skills, a vocation for customer service, effective time management, and the ability to learn.
5. Availability to travel every day to L'Hospitalet de Llobregat.