Customer Support Representative - Fraud Analyst Madrid

Customer Support Representative - Fraud Analyst
Madrid
Madrid, Madrid

Teleworking - Working from home

Development opportunities

Flexible working hours

- There are no costs for the job seeker.

- There is a fixed salary + commission

We are looking for a Fraud Analyst to join our team. As a Fraud Analyst, you will be responsible for detecting and preventing fraudulent activities within a financial enterprise.

Requirements:

- Candidates must be EU, EEA, and Swiss citizens, with valid documentation (not expired) and no criminal record.

- Candidates must speak fluent English; other languages are also a plus.

Responsibilities:

- Supervise the sign-up process for new subscribers/clients.

- Conduct video interviews with new potential subscribers if necessary.

- Operate AI software to detect fraudulent activities.

- Review and analyze financial transactions to identify potential fraud patterns.

- Implement fraud prevention and detection measures.

- Collaborate with internal teams to resolve fraud-related issues.

- Perform audits to identify potential fraud risks.

- Prepare reports on detected fraudulent activities.

- Report fraud attempts.

Experience :

- Experience in customer support

- Knowledge of fraud detection techniques

- Ability to analyze and interpret data

- Basic IT knowledge

The job will be conducted 100% remotely. A strong internet connection will be required, as well as a private space to serve as an office.

We offer a dynamic and stimulating work environment, along with opportunities for professional advancement. Join our team today and contribute to the fight against fraud.

Please note that only shortlisted candidates will be contacted for an interview.

Job Type: Full-time

Pay: 3, 500. 00€ - 4, 500. 00€ per month

Language:

• Anglais (required)

Work Location: Remote

Application Deadline: 01/05/2025