Customer Success Specialist Málaga

Customer Success Specialist
Málaga
Málaga, Andalusia, ES

Join Frigga Tech as a Market Research Specialist. At Frigga Tech, we are revolutionizing Supply Chain Visibility with cutting-edge IoT, software, and data solutions.

As a leader in the industry, we empower businesses to optimize their supply chain operations and stay ahead in a rapidly evolving market. As we expand, we need a customer-centric Customer Success Specialist who can provide exceptional customer support and ensure our users are always getting the most out of our platform.

Role Description:

1. Customer Engagement: Actively monitor customer health and usage, providing helpful tips, training, and resources to drive deeper engagement and product adoption.
2. Ongoing Support: Be the go-to person for troubleshooting, answering customer queries, and resolving technical issues. Ensure a seamless experience by addressing problems quickly and effectively.
3. Onboarding & Training: Provide personalized onboarding experiences, guiding customers through setup, product features, and best practices to help them succeed from day one.
4. Proactive Issue Resolution: Identify potential challenges early and collaborate with customers to proactively resolve them, ensuring long-term satisfaction.
5. Feedback Loop: Gather customer feedback, both positive and constructive, and work closely with the product and engineering teams to ensure we continuously improve the user experience.
6. Retention & Renewals: Work with AE’s to keep customers engaged and satisfied, contributing to renewals and minimizing churn by offering ongoing value and support.

Skills:

1. Educational Background: Bachelor's degree in marketing, business administration, or a related field.
2. Experience: 1-3 years of experience in a customer-facing role, preferably in Customer Success, Support, or Account Management, preferably in a start-up environment.
3. Customer Service: Passionate about delivering exceptional customer service and ensuring clients feel supported at all stages of their journey.
4. Communication: Excellent verbal and written communication skills; you can explain complex concepts in a way that is easy for customers to understand.
5. Start-up: Comfortable working in a fast-paced, start-up environment with a focus on both customer success and proactive support.
6. Software Proficiency: Proficiency with CRM software and other sales tools.
7. Independent & Team Work: Ability to work independently and as part of a team.
8. Organizational Skills: Strong organizational and time management skills.
9. Language Skills: High fluency in English (written and spoken) is mandatory and at least advanced in Spanish (written and spoken). Bonus for another main European language.
10. Bonus: Knowledge of supply chain & Logistics is a BIG bonus.

Personality Traits:

1. Results & Customer Service Driven: Focused on developing and enriching customer relationships.
2. Attention to Detail: Meticulous in timely and precise response.
3. Highly Organized: Capable of managing multiple tasks efficiently.
4. Independent & Self-Starter: Able to take initiative and work autonomously.
5. International Background: Comfortable working in a diverse, global environment.
6. Passionate & Curious: Eager to learn and explore new market trends.
7. Team Player with Strong Ethics: Collaborative, with a strong sense of integrity.
8. Smart, Fast Learner, and Tech-Savvy: Quick to adapt to new technologies and processes.

Location: Barcelona (Spain) - great co-working space available in Gracia area :)

If you're a passionate customer success person with a knack for helping customers across various industries and driving business growth, we want to hear from you! Ready to Drive Success?

Apply now and send your CV to ******.

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