Customer Service Team Lead Salar, Andalucía

Customer Service Team Lead
Salar
Salar, Andalucía, España

Our client is an Australian-owned and operated, Animal Health wholesaler - supplying products to veterinarians and pet stores across Australia. In operation for over 60 years they experiencing steady growth and looking for a Customer Service Leam lead to join!

Objective:

As our Team Leader of Customer Service, you will be responsible for the supervision and support of the day-to-day activities of our Customer Service team in order to ensure that key service standards and objectives are met.

The Job:

• Develop strong relationships with our clients
• Processing of orders and answering customer queries
• Assist in marketing activities
• Outbound sales calls
• Administrative support to our sales team
• Actively support and develop Customer Service Representatives in order to ensure that they have the skills necessary to meet the service standards and objectives
• Motivate and lead the customer service team under the direction of the State Sales Manager
• Assist in the identification of skill gaps in individuals within customer service
• Handle escalated customer service complaints
• Assist with implementing and monitoring of process improvements with customer service

About You:

• Vet nursing and customer service experience
• Minimum two year's team supervision experience
• Highly motivated
• Ability to meet deadlines on a daily basis
• Drive and motivation to get the job done, and
• Willingness to exceed customer expectations

If you would like to discuss this vacancy further, please call Alyssa Kang on 02 8310 5852 or email akang@i-pharmconsulting.com . If this role is not suitable, Alyssa Kang is also available to discuss other possible positions or answer any general questions regarding your career and the current market.