Customer Care Professional (German Speaking) - New Accounts - September needs
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American Express Customer Care Professional (German Speaking) - New Accounts - September needs Madrid , Spain Apply Now
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60, 000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. As a new member of our team, you will work from the office for a few months until certain performance standards are met. During this time, your learning will be enriched by meeting other colleagues and leaders, and having the opportunity to sit side-by-side and learn from your peers. There may also be occasions during this time where you have the opportunity to work some days from home.
Role & Responsibilities:
Meaningful, rewarding work performed with integrity
Here’s just some of what you’ll do in this role:
Deliver world-class customer service, whilst responding to Customers inquiries and problems on inbound & outbound calls as well as emails
Support customers through the application journey as well as processing and analysing the applications
Complete Anti money laundering and risk verifications on card applications
Build meaningful relationships with our Customers by offering custom solutions and to negotiate a positive outcome for the Customer and American Express
Meet and exceed quality goals, compliance regulations and productivity targets
Navigate a computerized data entry system and other relevant applications
Uphold the Data Protection and Privacy Act for our Customers
Update systems accurately and efficiently
Re-prioritize to adapt to the ever-changing environment
Location: Madrid, Spain. Based on the evolving situation with Covid-19, we will work with you to ship equipment to your home address and conduct a new hire orientation virtually. From there your training and/or work will be remote until the situation with Covid-19 allows us to move back into our building.
Workplace Flexibility: Our operating hours are 8 am to 19 pm CET and have 3 shifts across the day– working from home optionally
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
At American Express discretion this position may be work from home and ajusted back to "in office" at any time.
Relocation Support: possibility of being eligible for a bonus and destination administrative support if you are relocating to Madrid.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Qualifications
Preferred Skills:
Unique career journey shaped by your talent and curiosity
Highly fluent in German with strong verbal and written communication skills especially in a business context. Additionally, basic English or Spanish would be desirable.
Demonstrate personal excellence by remaining positive in difficult situations
Display a passion to serve by delivering outstanding service in every interaction with our Customers
The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
Strong interpersonal, communication and listening skills
Strong verbal and written communication skills
Assertiveness to handle difficult conversations
Excellent negotiation, influencing and resourcefulness skills
Analytical and problem-solving skills with strong attention to detail
Navigate multiple systems and digital tools to service our Customers
Confidence to work in a virtual environment
Proven ability to deliver a high productivity and quality work under minimum supervision
Why American Express?
There’s a difference between having a job and making a difference.
Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.
Proud to be recognized by Forbes and Actualidad Económica España as Best Companies.
To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment. support. emea@aexp.com.
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