Cloud SuccessFactors, Senior Associate Granada

Department:Application ServicesJob Title:Cloud SuccessFactors AssociateJob Location:GranadaReports To:Cloud SuccessFactors Cluster LeadSummary:SuccessFactors ASD consultant will be responsible of managing SuccessFactors customers including as part of the services: bug fixing, new features and modules implementation, system customization, system monitoring and release management. This Job description describes the key competencies and functions that are expected to be covered by a junior profile holding an ASD SuccessFactors position. Duties (include but are not limited to)​Support clients in defining relevant business processes. Provide business consulting support to customersDocument and track customer product enhancement requests and discovered bugsSupport and take responsibility for the progress of the team on tickets and Change Requests, working closely with other business teamsRegularly reporting progress and issues to client on both a formal and informal basisIdentifying any risks and proposing solutionsDocument business requirements and proceduresAnalyze business requirements and develop effective configuration solutionsCompetencies Initiative: Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development. Seeks and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities. Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism. Problem Solving/Analytical Skills: Breaks down problems into smaller components, understands how to underlie issues; can simplify and process complex issues, and understands the difference between critical details and unimportant facts. People Development: Provides feedback and coaching, rewards hard work and risk taking, takes mentoring role, challenges and develops employees, accepts mistakes, provides visibility / opportunity. Results Focus: Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership / motivation. Decision Making / Judgment: Makes timely and difficult decisions, uses consensus when possible and communicates decisions to others. Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues. Managing Conflict: Listens well, diffuses conflict before it starts, find the causes of and solutions to problems, handles difficult people. Education / Experience / SkillsMinimum 2 to 5 years of strong experience in IT industry, experience in SAP HR or any equivalent is a plusKnowledge in any of SuccessFactors modules – EC, PM/GM, LMS, RCM, Succession Planning, WFA (Desired)Certification in any of SuccessFactors modules – EC, PM/GM, LMS, RCM, Succession Planning, WFA (Good to have)Bachelor's degree in related field from a four-year college or an equivalent university degreeDemonstrates high professional standards and team playerA high level of customer focus to support our vision of client satisfactionFlexibility and patience in working in a dynamic/challenging environmentExcellent communication and presentation skillsExcellent analytical skillsStakeholder management experience and expertiseStrong Problem Solving/Analytical Skills breaking down issues into smaller componentsA positive personality and excellent communication skills, both written and oral, are the key attributes as is the willingness to continue to learn Proven ability to follow processes, as well as identifying process improvement opportunitiesEnergetic and friendly, upbeat telephone personality, positive “can-do” attitudeAbility to quickly learn new applications and technologiesTeam player in an international environmentExperience having worked as part of a virtual teamLanguage Required: Spanish - Add onEnglishGerman – Add onFrench – Add on

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