Call Center Agent
Our client is a world? s leading outsourcing company providing services related to customer/technical support and content moderation.
Our client proudly represent the leading global businesses such as Microsoft, Canon, Netflix, Volkswagen, and Audi- providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media.
What you will do:
-Analyze issues of business customers, partners, clients or internal stakeholder? s and find the best ways to resolve them;
-Address issues via chat, email or phone channels, following operating procedures;
-Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment related issues;
-Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution.
What you will bring:
-Fluent/Native in written and verbal in Spanish
-Good written and verbal skills in English
-Experienced at using search engines to find information on the internet
-Familiar with and heavy-user of social media products
-Professional experience in back office or administrative task-based roles
-Experience in text editing, revision or digital content analysis (desirable, not mandatory)
What we offer:
-Salary: 1050? gross/month + 2 extra salaries per year + Performance Bonus
-Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us), when applicable.
-Strong possibility of career progression
-Initial and continuous training
-Work contract ? Full time position
-Opportunity to work in a multicultural environment
Job Type: Full-time