? Phone Sales Representative for Spanish Speakers – Greece (Remote)
About the Company
Join a leading technology company renowned for its cutting-edge devices and exceptional customer experience. As part of our team, you'll support customers in their journey to find the perfect product and provide top-tier after-sales service.
? Your Profile
Language Skills: Fluent in Spanish (C1 level) and English (B2 level)
PC Knowledge: Advanced proficiency in using PCs, with familiarity in MacOS and iOS being a plus
Typing Speed: Minimum of 25 words per minute with 80% accuracy
Customer Service: Strong communication skills and a customer-focused approach
? Your Responsibilities
Sales Support: Assist customers via inbound phone and chat to find the products they need and complete sales
Service Support: Provide after-sales assistance through phone and email, handling complaints and resolving issues
Cross-Skilled Tasks: Be prepared to handle various customer service scenarios as requested by the client
Positive Language: Utilize positive language to ensure customer satisfaction and adherence to KPIs such as Customer Satisfaction (TMS), Booked Call Rate (BCR), and First Call Resolution (FCR)
? Benefits
Remote Work: Enjoy the flexibility of working from home
Part-Time Options: Available to suit your schedule
Training: One-week nesting period with internal assessments and ongoing weekly refresher trainings
Peak Seasons: Opportunity to increase hours during peak seasons like summer, product launches, Black Friday, and holidays
Inclusive Team: Be part of a diverse team serving customers in multiple languages
Join us to make a difference in customers' lives by helping them choose the best products and providing exceptional service. Apply now to become a part of our dynamic and supportive team!
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