? Job Opportunity: Italian Customer Care in Tavros, Greece ?
About the Company
We are a renowned leader in the tech industry, dedicated to providing exceptional customer service and support. Our commitment to excellence ensures a positive and engaging experience for our users. We are looking for motivated and empathetic individuals to join our team in Tavros, Greece.
Your Profile
Fluent in Italian and English (C1 level)
Strong interpersonal and communication skills
Empathy and passion for community support
Ability to make balanced decisions
Advanced PC knowledge
Typing speed of at least 20 wpm with 80% accuracy
Proficiency in MS Office
Familiarity with macOS and iOS is a plus
Your Responsibilities
As a Customer Care Representative, you will handle inbound calls from customers experiencing technical issues with their devices or accounts. On average, you will manage 20 calls per day, addressing the following common issues:
Battery performance
Account management (sign-in issues, forgotten credentials, device access recovery)
Arranging service for hardware issues
Updating devices
Saving and migrating data between devices
Audio and network issues
Account and billing issues
Assist Our Community
Provide empathetic, accurate, and timely resolutions to customer inquiries
Utilize your market-specific knowledge to identify and propose scalable solutions to enhance community support
Problem Resolution
Investigate and resolve reported issues, such as account assistance requests and reports of potentially abusive content
Apply our Terms of Service by closely monitoring abuse reports
Data Utilization
Collect, analyze, and utilize relevant data to improve the overall user experience
Recognize trends and patterns and report issues that fall outside company policy to the global team
Quality Assurance
Review reported content within agreed timelines and maintain high-quality standards
Identify workflow inefficiencies and suggest improvements
Benefits
Competitive salary: €1045. 72 + productivity bonus
Accommodation bonus: €150 for 2 months for hires during July/August
Additional bonus: up to €300
Full relocation package
Flexible working hours: Monday-Sunday, 09:00-21:00
Life in Tavros, Greece
Nightlife and Gastronomy
Tavros offers a vibrant nightlife with various bars, clubs, and restaurants. Enjoy traditional Greek cuisine and international dishes in the city's many dining establishments. Whether you're looking for a quiet dinner or a lively night out, Tavros has something to offer.
History and Culture
Immerse yourself in the rich history and culture of Tavros. Visit local museums, historical sites, and cultural centers to learn more about the region's heritage. The city's architecture and cultural landmarks provide a fascinating glimpse into its past.
Nature and Adventure
For nature lovers, Tavros offers numerous outdoor activities. Explore nearby parks, hiking trails, and nature reserves. Whether you prefer peaceful walks or more adventurous activities, the natural beauty of the area is sure to captivate you.
Join us and become part of a dedicated team committed to providing top-notch support to our users!
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